Player Wellbeing Always 18+

Responsible Gaming
at ex bet

Gaming on ex bet should always be fun — a form of entertainment, not a way to make money or escape problems. We provide every player in Bangladesh with the tools, information, and support needed to stay in control and keep gaming enjoyable. This page explains everything available to you.

24/7
Support Available
18+
Strict Age Policy
5
Player Control Tools
0
Tolerance for Underage Play

Gaming Is Entertainment — Keep It That Way

At ex bet, responsible gaming is not just a legal checkbox — it is a genuine commitment to the wellbeing of every player on our platform. We know that for the vast majority of our players in Bangladesh, gaming on ex bet is a fun way to spend time, enjoy their favourite games, and feel the excitement of a win. That is exactly what it should be.

But we also know that for a small number of people, gaming can become a problem. Problem gambling can affect anyone — regardless of age, income, or background. The signs are not always obvious, and the person experiencing them is often the last to recognise what is happening. That is why ex bet has built a full suite of responsible gaming tools directly into the platform, available to every player at no cost and without needing to contact support.

Whether you want to set a deposit limit, take a short break, or permanently exclude yourself from the platform, you can do all of this from your account settings in under two minutes. Our support team is also available 24 hours a day, 7 days a week, and every member of the team is trained to handle responsible gaming conversations with sensitivity and complete confidentiality.

Remember: Gaming should never be used as a way to recover financial losses, relieve stress, or solve personal problems. If you find yourself gaming for these reasons, please use the tools on this page or contact our support team at [email protected].
Play for Fun

Treat every session as entertainment, not income. Set a budget before you start and stick to it.

Watch Your Time

Set session reminders so you always know how long you've been playing. Time flies when you're having fun.

Budget First

Only ever play with money you can afford to lose. Never chase losses with money set aside for essentials.

Take Breaks

Regular breaks keep gaming enjoyable. Step away after a win or a loss — both can cloud your judgement.

Five Tools to Keep You in Control

All five tools are built directly into your ex bet account . No need to call support — just log in and go to Account Settings.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your ex bet account. Once the limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately. Raising it requires a 24-hour cooling-off period.

Daily / Weekly / Monthly
Loss Limits

Set a maximum amount you are willing to lose in a given period. When your net losses reach the limit you have set, ex bet will automatically prevent further play until the period resets. This is one of the most effective tools for keeping gaming within a comfortable budget.

Automatic Protection
Session Time Limits

Choose how long each gaming session can last — from 30 minutes to several hours. When your session limit is reached, you will receive a clear notification and be logged out automatically. You can also enable session reminders that pop up at regular intervals while you play.

Custom Duration
Reality Check

Enable reality check notifications that appear on screen at intervals you choose — every 15, 30, or 60 minutes. Each notification shows you how long you have been playing and your net win or loss for the session, giving you a clear, honest picture of your gaming activity.

Stay Aware
Self-Exclusion

If you feel you need a longer break, self-exclusion lets you block access to your ex bet account for a period of your choosing — from 1 month up to 5 years, or permanently. During self-exclusion, your account is fully locked and all marketing communications are stopped immediately.

1 Month to Permanent
Account Cooling-Off

Not ready for full self-exclusion but need a short pause? A cooling-off period lets you temporarily suspend your account for 24 hours, 48 hours, or 7 days. During this time you cannot log in, deposit, or place bets. Your account and balance are fully preserved for when you return.

24h / 48h / 7 Days

All tools are available in Account Settings → Responsible Gaming after logging in.

Access Your Tools Now

How to Set Your Limits on ex bet

Setting responsible gaming limits on ex bet takes less than two minutes. Here is exactly how to do it from your account on the website or the ex bet app.

1
Log In to Your Account

Visit ex-bet.org or open the ex bet app and log in with your registered email and password. Make sure two-factor authentication is enabled for added security.

2
Go to Account Settings

Click your profile icon in the top right corner and select "Account Settings" from the dropdown menu.

3
Select Responsible Gaming

In the Account Settings menu, find the "Responsible Gaming" tab. All five control tools are listed here in one place.

4
Choose Your Tool and Set Your Preference

Select the tool you want — deposit limit, loss limit, session time, reality check, or self-exclusion — enter your preferred value, and confirm. Changes that reduce your limits take effect immediately.

5
Confirmation Sent to Your Email

You will receive an email confirmation of any limit you set. If you did not make the change, contact [email protected] immediately.

Recognising Problem Gambling

Problem gambling can develop gradually. Many people do not realise there is an issue until it has already affected their finances, relationships, or mental health. ex bet encourages every player to check in with themselves regularly. Ask yourself the following questions honestly.

Q1

Do you spend more money on gaming than you originally planned, or more than you can comfortably afford?

Q2

Do you find yourself chasing losses — placing more bets to try to win back money you have already lost?

Q3

Has gaming started to affect your work, studies, family relationships, or daily responsibilities?

Q4

Do you feel restless, irritable, or anxious when you are not able to play, or when you try to cut down?

Q5

Have you borrowed money, sold possessions, or hidden your gaming activity from people close to you?

Q6

Do you use gaming as a way to escape stress, anxiety, depression, or other personal problems?

If you answered yes to any of these questions, please reach out. Contact our support team at [email protected] or use the self-exclusion tool in your account settings. You are not alone, and help is available.

How ex bet Supports Responsible Gaming

Strict Age Verification

Every player who registers on ex bet must verify their age before they can deposit or play. We use a multi-step KYC process that includes government-issued ID verification. Anyone found to be under 18 will have their account closed immediately and all funds returned.

Behaviour Monitoring

ex bet's platform monitors player behaviour patterns for signs of problem gambling — such as sudden increases in deposit frequency, extended session lengths, or repeated loss-chasing patterns. When these patterns are detected, our team may reach out proactively to check in with the player.

Responsible Marketing

ex bet does not target promotional communications at players who have set responsible gaming limits, are in a cooling-off period, or have previously self-excluded. We do not use language in our marketing that encourages chasing losses or presents gambling as a reliable source of income.

Trained Support Staff

Every member of the ex bet customer support team receives training in responsible gaming awareness. They are equipped to recognise signs of distress, handle sensitive conversations with care, and guide players to the right tools or external support resources without judgement.

Secure Account Controls

All responsible gaming settings on ex bet are protected by your account password and two-factor authentication. This means no one else can change your limits or remove a self-exclusion without your knowledge. Your safety settings are as secure as your account itself.

Full Transaction History

Your complete deposit, withdrawal, and betting history is always available in your account. Reviewing your history regularly is one of the simplest and most effective ways to stay aware of your gaming activity and spot any patterns that concern you before they become a problem.

Responsible Gaming FAQ

Here are answers to the questions our support team hears most often about responsible gaming on ex bet. If your question is not covered here, visit our FAQ page or contact [email protected].

Need help right now? Our support team is available 24/7 via live chat on the platform or by email at [email protected]. Average response time is under 3 minutes on live chat.

No. Once a self-exclusion is active on your ex bet account, it cannot be reversed until the exclusion period you selected has fully expired. This is intentional — the cooling-off period is designed to give you genuine protection. If you selected a permanent exclusion, your account will remain closed indefinitely.

No. As soon as a self-exclusion or cooling-off period is activated, all promotional emails, SMS messages, and push notifications from ex bet are stopped immediately. If you continue to receive marketing communications after activating self-exclusion, please contact [email protected] right away.

Reductions to your deposit limit take effect immediately — the moment you save the change in your account settings. Increases to your deposit limit require a mandatory 24-hour waiting period before they come into effect. This delay is there to protect you from impulsive decisions.

Your account balance is fully preserved during self-exclusion. You can request a withdrawal of your remaining balance at any time during the exclusion period by contacting [email protected]. Withdrawals are processed to your registered payment method within the standard processing timeframe.

Responsible gaming tools can only be applied to an account by the account holder themselves, as they require account authentication. However, if you are concerned about a family member's gaming behaviour, please contact our support team. We can provide guidance on how to approach the conversation and what options are available.

Yes. Any responsible gaming tools you use, any limits you set, and any conversations you have with our support team about problem gambling are treated with complete confidentiality. This information is never shared with third parties except where required by law. See our Privacy Policy for full details.
Play Responsibly

Enjoy ex bet — On Your Own Terms

Gaming is at its best when it is fun, controlled, and within your budget. Register on ex bet today and set your responsible gaming limits from day one — it takes less than two minutes and keeps every session enjoyable.

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